Everyone knows how important it is to have the right employees for a business; regardless to whether it’s a small business, or a shark in the corporate world. In fact, it’s our personal belief that it is your employees who carry your business towards success. But if you do manage to find the right employees, it’s important that you give them the proper training to suit your business for reception centres. Here are a few of our most successful trick and tips on doing so.
Don’t take to group training
Unlike the bigger companies or corporates, group training for employees of small businesses don’t work very well. This means you can’t train your employees like that done at corporate events. Understand that each part of your business needs a specific training. For example; the employees who man the front desk will have to be trained with people skills, maintaining their appearance and speech; as they are the “face” of your business—the first people that your clients and customers encounter. It’s always best if you address each part of it, with an individual trainer and training program.
Add to the value of your valued employees
We promise you, you’ll not find better “trainers” for your potential employees, than the ones that you already value at your business. Not only will these employees know exactly what is necessary from a “trainee” for your business, but they can also add their own experiences to the training. There’s an additional benefit that your valued employees will feel special about being selected to train the newcomers.
NOTE: It’s important to remember the generation gap. If it’s too wide, the trainer may not be able to get through to the trainees.
Remember; it’s only potential
Most small businesses make the mistake of going overboard with their training. This usually causes losses and discontinuation of such programs. It’s important that you remember the “potential” part of the whole thing. So if you plan on having these training done at a university functions in Melbourne, then we strongly discourage you to do so. Keep it simple; even within the work premise will do.
Since we live in the age of electronics
Let’s not forget that we are alive and living in the age of electronics and the internet. If your existing employees are doing pretty well, but you want them to have a little extra knowledge on certain subjects, then encourage them to follow courses online. This way, they are not wasting time; as they can “study” on their own time. Be encouraging and reward those who go that extra mile; this is the best way to get them where you want them to be.